Frequently Asked Questions

Yes, most of our mixes are prepared simply by adding water. Depending on the product and the application, oil may also be required (e.g. for cakes). Every product comes with clear preparation instructions and correct ratios, ensuring a consistent, quality result every time.

Products should be stored in a cool, dry environment, free of humidity, at a room temperature of 15-25 °C. Proper storage helps preserve the quality and characteristics of the product until use.

An ice cream machine should be cleaned and sanitised regularly, roughly every 3 days, depending on how often it is used. On most professional soft serve machines, cleaning involves emptying the product and thoroughly washing and rinsing the machine's hopper - a procedure that takes about 30 minutes. Systematic cleaning is essential both for product hygiene and safety and for the proper operation and lifespan of the machine.

We recommend preventive servicing at least once a year, even when the machine operates normally. Depending on the frequency and intensity of use, more frequent checks may be required. Regular preventive maintenance helps address wear early, keeps the equipment operating correctly and reduces the chance of an unexpected breakdown mid-season.

Yes. Plaza provides service, technical support and spare parts for the machines it distributes, maintaining an extensive spare-parts stock so it can respond quickly to partners' needs and minimise machine downtime as much as possible. For machines from other companies or models we do not distribute, technical support and repair may be available upon arrangement, depending on the model and the availability of the required parts.

The process is simple: prepayment and purchase of a minimum agreed quantity of product is required, and Plaza provides the corresponding equipment for the duration of the season. There is no rent or additional leasing charge - the partner purchases the product needed for their operation and gains the use of the equipment for that season.

No. Plaza also offers loan-for-use for other professional equipment, such as slush machines, waffle makers and crepe makers. This way, depending on the needs of the business, the partner can combine Plaza products with the right equipment for their operation.

Plaza offers Private Label production across all the core product categories it manufactures, tailored to the needs and brand identity of each partner. Minimum quantities are flexible and determined upon agreement, depending on the product, the packaging and the requirements of each collaboration.

Plaza undertakes the development and production of private label products for businesses that want to sell products under their own brand identity. The collaboration can involve either an existing product from our range or the development of a new, tailored proposal, depending on the partner's needs, concept and target market.

Private label is available across all product categories Plaza manufactures, with the available options shaped by the product, the packaging and the requirements of each collaboration. The minimum production quantity is not predefined for every case. It is shaped by the product, the packaging, the degree of customisation and the requirements of each collaboration, and is agreed before development begins.

Yes. We can develop a new recipe or adapt an existing product in terms of flavour, characteristics and overall identity. The process may include trials, evaluation and repeated adjustments, with the necessary samples produced, until we reach the desired result. Once the final specifications and the required production quantity are agreed, we proceed to finalisation and production.

Yes. Plaza provides the partner with all the information needed to create the label, in line with the product's characteristics and the requirements of applicable food legislation. Among other things, we provide the nutritional table and the mandatory information that must appear on the packaging. The artwork and final label design is carried out by the partner or a designer of their choice. Once the artwork is finalised and checked, the label is sent to our company and we handle its printing and application on the final product, as agreed.

Yes, the minimum order quantity is one (1) carton per product code. This allows even relatively small and flexible orders, depending on each partner's needs.

Yes. Plaza carries out exports and product shipments to international markets, serving professionals and partners in many countries. Our products already travel to countries such as Finland, Germany, Italy, Spain, France, Albania, Bulgaria and Senegal, among others. For new international partnerships and information about available products, quantities and shipping options, you can contact our team directly.